All Merchandise is owned by Misfits Inc.

All t-shirts unless otherwise noted are 100% preshrunk cotton

All garments are made to order, please check size chart before ordering

Made in UK of imported fabric or material.

Washing Instructions: Turn shirt inside out. Wash on gentle, cold water. No bleach, Dry with low setting or hang dry for best results.

 

Most items are made to order & may take up to 7-10 business days, excluding weekends to print.

 

Once printed, shipping may take up to 7 business days domestically and 21 business days internationally.

 

By checking this box, you understand that no exchanges or refunds are given on our apparel once you have made payment. 

This does not apply to a mistake made by us ie. incorrectly supplied or faulty items.

GENERAL INFORMATION

Where Are You Based?

We are essentially nomadic but we do consider the UK our home and North Wales, in particular, has a sentimental warmth to it... It would have to be sentimental because it's usually bloody freezing here...

Do You Do Children’s Designs?

We produce clothes in children's sizes but it's up to you whether they have suitable imagery for your offspring. Also if you are an adult but really little you can still wear clothes with cool stuff on them with the added bonus of them being VAT free... You lucky people...

Do You Have A Shop?

No... we are print on demand, online-only... we want to get on with drawing and designing, a physical shop would be far too much effort and would just add a commute,we would have to have opening hours and employ more staff and pay rent and more bills, the prices would have to go up, we'd have to charge you more for the same awesome product etc etc ... 

Can I Visit The Address Provided On The Website?

If you can find us... and no one else can help... by all means visit the address on the website... North Wales is lovely, all year round :)

Is It Safe To Buy Online?

Yes... From us anyway... There are definitely sites I wouldn't buy from but If you are reading this then you are probably already aware of this but I digress... We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our website encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

I’ve Fallen In Love With One Of Your Items But It’s Out Of Stock!! When Will It Be Back??

Many of our items are produced in small quantities, as we have limited amounts of fabric available. This means that often we are unable to produce more of a dress or skirt in a certain print.

Feel free to contact us via https://www.misfitsinc.uk/contact-us/ for stock date info.

SHIPPING INFORMATION

What Shipping Methods Are Available?

We ship to the UK (£3.95) and internationally (£12.50).

Please select the correct option for you at the checkout.

How Long Will It Take To Get My Package?

Our incredible products are usually created and shipped out within 48 hours of order. But please allow 3-5 working days for your item to be processed and shipped in the UK and 10-15 working days for international services. Please be aware some of our products may take slightly longer due to the print on demand process which is not under our direct control. We do however choose our suppliers based on speed, reliability, and quality amongst many other quality so rest assured they will be doing all they can to meet your expectations. 

(What Does It Mean When I Get An Email Saying “Complete”?

When we’ve started processing your order (picking and packing to get it ready for shipment) you will receive a confirmation email letting you know your order is complete and should be with you in the next 2-3 working days. )

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept all major cards and PayPal payments.

ORDERS AND RETURNS

How Can I Cancel Or Change My Order?

The short answer is that you can't... the product you ordered is being created specifically for you and is automated from the moment you press pay so please make sure that you order carefully.

Do I Need An Account To Place An order?

No, you can place an order as a “guest”. Please select this option during the check out process.

How Do I Track My Order?

When we’ve dispatched your order, you should receive tracking details from Royal Mail.

Who Should I Contact If I Have Any Queries?

If you have any questions, please contact our lovely customer service care team at misfitsincuk@gmail.com... which is really just us... we don't have a specific customer service team, we just say that to make you think we are a bigger company than we actually are... not sure why we do that... is big better?

How Can I Return A Product?

Please follow the instructions on your invoice that will have been sent with your order, or check out our returns page: https://www.misfitsinc.uk/returns

Please remember that we only accept returns for incorrectly supplied or faulty products and not for unwanted items. 

How Long Does It Take For A Refund To Be Processed?

Please allow 7 working days for your return to be processed. If you contact us before this time we may not be able to help, but please provide your full name, order number and the date the returning package was received in the warehouse to help@elsiesattic.co.uk

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